AI assistant for WhatsApp Business chats

Your WhatsApp, answered at 11pm. Followed up at 10am.

AiReply answers enquiries from your own documents and catalogue, follows up customers who go quiet, and hands hot leads to your team in one shared inbox.

Book a demo Watch one enquiry

Dashboard in English · 中文 · Bahasa Melayu

Farah A.online
AiReply on
  1. Tuesday
  2. Hi, got the L-shape office desk in walnut? Price and delivery to Klang?
  3. Hi Farah! Yes, the Arvo L-desk comes in walnut. RM1,290, and delivery to Klang takes 3-5 working days. Want the brochure? from Price-list-2026.pdf · p.4
  4. Ya send pls
  5. Arvo-L-desk-brochure.pdf2 pages
  6. Follow-up set for 10:00 (quiet hours 22:00-08:00)
  7. Wednesday
  8. Morning Farah! Any questions on the Arvo desk? Happy to check stock for you.
  9. Can get bulk price for 8 units? For our new office
  10. Assigned to Sarah (Sales) · rule: bulk orders
Example conversation · fictional business

The problem

WhatsApp is where your customers ask. It's also where leads go quiet.

Questions arrive at night, on weekends and while your team is busy with the customer in front of them. The reply comes the next morning, if someone remembers, and the customer has already asked your competitor.

  • Slow replies after office hours
  • Forgotten follow-ups on warm leads
  • Chats stuck on one salesperson's phone
  • The same answers typed again and again
8:52 Wednesday
  • +60 12-3•• ••••Still available ah? 🙏
  • Farah A.Price and delivery to Klang?
  • Kelvin T.Can send catalogue?
  • +60 17-8•• ••••Hello?
  • 19 more unread chats

Illustration

Follow one enquiry through AiReply.

  1. 22:47

    A question arrives

    Text, a photo of a product, or a PDF: AiReply reads all three.

  2. 22:47

    AI answers from your files

    It searches your price lists, manuals and catalogue, then replies. It can also send the product photo or brochure.

  3. 22:49

    The customer goes quiet

    A follow-up is scheduled automatically, outside your quiet hours.

  4. 10:00

    A polite nudge

    Timing chosen from the conversation, wording from your templates.

  5. 10:06

    Your team takes over

    A routing rule assigns the bulk order to Sarah in the shared inbox, with the whole chat history attached.

What's inside

Four jobs your team stops doing by hand.

01

Answers from your own documents

Upload price lists, manuals, policies and product catalogues. AiReply finds the right passage and answers from it, not from guesses. It can also send product photos, videos and PDFs.

  • Reads text PDFs, scanned pages and images
  • Organise products by brand, category and series
  • Remembers returning customers' context
Q How long is the warranty on the Arvo desk?
Warranty-policy.pdf · p.2

Office furniture carries a 24-month warranty against manufacturing defects from the delivery date.

FAQ.docx · section 5

Warranty claims need the invoice number and a photo of the defect.

Illustrative · fictional documents

02

Follow-ups at a sensible hour

Customers who stop replying get a friendly nudge at a sensible time, never at midnight. You set the quiet hours and the message templates.

  • AI-chosen timing based on the conversation
  • Quiet hours so nobody is messaged late at night
  • Customisable follow-up templates
22:47 enquiry 10:00 follow-up
00:0008:0016:0024:00

quiet hours: no automatic messages

Illustrative

03

One inbox for the whole team

Every WhatsApp chat in one place. Assign conversations, route them with rules, leave internal notes customers never see, and see how each agent is doing.

  • Assignment and routing rules
  • Internal notes and quick replies
  • Per-agent performance metrics
Farah A.Bulk price for 8 units?Sarah
Kelvin T.Can send catalogue?AI
Nurul H.Delivery rescheduled to FridayBen
Internal note · Sarah Offer the 5% office-fit-out rate. Confirm with boss first.

Illustrative · fictional names

04

Campaigns without copy-paste

Schedule WhatsApp messages to your customer list with personalised fields. Import from Google Sheets or paste from Excel, set batch sizes and pauses, and watch delivery live.

  • Template variables per contact
  • Batch size, delay and pause controls
  • Real-time delivery tracking
Year-end clearancescheduled · 10:00
Recipients
180
Sent
115
Next batch
in 2 min

"Hi {name}, your {last_item} has a matching…"

Illustrative · sample data

Connects to the tools you already use

  • Gmailseveral accounts per bot; AI picks the right one
  • Google Calendarcheck and add calendar events
  • Google Sheetsauto-fill leads with name, number and time
  • Google Driveuse files as knowledge

Same WhatsApp number. Very different Monday.

Before
  • Night enquiries answered the next day
  • Follow-ups depend on memory
  • Nobody knows who's handling which chat
  • Catalogue PDFs dug out of phone galleries
  • Promotions sent one chat at a time
With AiReply
  • Answered in the same minute, from your own documents
  • Follow-ups scheduled automatically
  • Every chat assigned in a shared inbox
  • AI finds and sends the right file
  • Scheduled campaigns with delivery tracking

Built for businesses that sell and serve on WhatsApp.

  • Retail & product sellers

    "Got this in black? Can send photo?"

    Search your catalogue and send the right image, video or PDF.

  • Sales teams

    "Let me think first ya."

    Warm leads get a timely follow-up instead of being forgotten.

  • Clinics & services

    "Saturday morning still got slot?"

    Answer enquiries and check your Google Calendar.

  • Tuition & training centres

    "Fees for Form 4 add maths?"

    Answer course and fee questions from your own brochures.

  • Customer support

    "My order still haven't arrive."

    Route issues to the right person, with notes and history.

  • Agencies & multi-brand

    Five clients, one login.

    Separate bots, knowledge and settings for each business.

Live in three steps.

  1. 1

    Link your WhatsApp

    Connect your existing business number as a linked device (the same way WhatsApp Web works), then add your Google tools.

  2. 2

    Teach it your business

    Upload documents and products, and set instructions. A setup assistant ("Builder AI") walks you through the settings.

  3. 3

    Switch it on

    AI replies, follow-ups start, and your team works from the shared inbox. Adjust filters for who the AI should and shouldn't answer.

For the person who has to evaluate it

Under the hood.

AI models

choose your provider

OpenAI, Anthropic, Google Gemini, DeepSeek, Mistral, Groq, Cohere, Perplexity, Together AI, OpenRouter, or a local model. If your chosen model can't read images, AiReply switches to a vision-capable model for that message automatically.

Knowledge base

documents & catalogue

Semantic search over your uploaded documents, grouped into knowledge groups. PDFs are processed page by page: text pages are extracted directly, complex pages are read with a vision model. A catalogue organises products by brand, category and series with photos, videos and PDFs attached, and controls which products each bot can see.

Conversation handling

busy chats

Rapid-fire messages are batched and answered together. The AI understands quoted replies. Every message carries the sender's name, number, date and time so the AI knows who it's talking to. Allowlists and blocklists control which numbers and groups get AI replies.

Accounts & routing

multi-bot

One account runs several bots, each with independent settings. One WhatsApp number can power several bots with priority-based routing.

Connection reliability

linked-device session

Sessions persist across restarts. A watchdog reconnects automatically, with up to 15 retries plus a periodic fallback. Typing delays, pacing and optional proxy support keep message patterns human-paced.

Visibility & admin

usage, costs, errors

Token usage and cost per bot, including knowledge-base processing. Automatic error logs in the dashboard. A searchable memory viewer. Invoice profiles for generating PDF invoices. A sticker library the AI can use.

Questions businesses ask before switching it on.

What is AiReply?

AiReply is an AI assistant for WhatsApp business chats, built by Avantix Innovation Sdn. Bhd. in Malaysia. It answers customer questions from your own documents and catalogue, follows up customers who stop replying, and lets your team share conversations in one inbox.

How does AiReply connect to WhatsApp?

AiReply links to your existing WhatsApp number as a linked device, the same way WhatsApp Web does. It is not the official WhatsApp Business Platform (Cloud API) and is not affiliated with or endorsed by Meta. WhatsApp can restrict numbers it considers to be sending spam or unwanted automated messages, so AiReply includes pacing controls such as typing delays, batch sizes and pauses. Ask us about safe sending volumes before running campaigns.

Can the AI answer from my own documents?

Yes. You upload PDFs, manuals, price lists and policies. AiReply searches them for the most relevant passages and answers from that content rather than from generic internet knowledge. Scanned or image-heavy PDF pages are read with a vision-capable AI model.

What happens when a customer needs a real person?

Conversations can be assigned to team members in the shared inbox, manually or through routing rules. Staff can reply, leave internal notes that customers never see, and use quick replies.

Will AiReply message customers late at night?

Automatic follow-ups respect quiet hours you set, so a follow-up due at night is sent the next morning instead. Follow-up timing and message templates are configurable.

Which languages does AiReply support?

The AiReply dashboard is available in English, Simplified Chinese and Bahasa Melayu.

Which AI models does AiReply use?

You can choose from several providers, including OpenAI, Anthropic, Google Gemini, DeepSeek, Mistral, Groq, Cohere, Perplexity, Together AI and OpenRouter, or a local model. When a customer sends an image and the chosen model cannot read images, AiReply switches to a vision-capable model for that message.

Can I run AiReply for more than one business?

Yes. One account can run several bots, each with its own settings, knowledge and instructions. One WhatsApp number can also serve several bots using priority-based routing.

How much does AiReply cost?

Avantix does not publish a fixed price list. After a free consultation about your enquiry volume and integrations, you receive a written quote before anything starts.

See it answer your own questions.

Send us a few questions your customers usually ask. In the demo we'll show how AiReply would handle them, and tell you honestly if it isn't the right fit.

  • 01 Free consultation on WhatsApp or a call
  • 02 Live demo with your kind of enquiries
  • 03 Written quote before anything starts
Book a demo on WhatsApp Call 012-852 0289 info@avantix.my

AiReply is built and supported by Avantix Innovation Sdn. Bhd., a software house in Penang, Malaysia. Support in English, Bahasa Malaysia and 中文.

Book a demo on WhatsApp