AiReply features: WhatsApp AI auto-reply, follow-ups and a shared team inbox.

Answers from your own documents

Upload price lists, manuals, policies and product catalogues. AiReply finds the most relevant passages and answers from them, not from generic internet knowledge.

• Reads text PDFs page by page; scanned or image-heavy pages are read with a vision-capable AI model
• Documents can be grouped into knowledge groups
• Documents are processed in large batches, so uploads are ready to use sooner
• Product catalogue organised by brand, category and series, with photos, videos and PDFs attached
• Mixed uploads on the Catalog page can be sorted automatically
• Finds the right product and sends its photo, video or PDF, automatically when it is confident of the match
• Controls which products each bot can see
• Remembers returning customers' context, with a searchable memory viewer in the dashboard

Handles real WhatsApp conversations

Customers do not type neat, single questions. AiReply is built for how people actually message.

• Understands text, images and PDFs sent by customers
• If your chosen AI model cannot read images, it switches to one that can for that message
• Several quick messages in a row are batched and answered together, with a wait time you can set
• Understands and replies to quoted messages, with the original message as context
• Knows the sender's name, number, and the date and time of every message
• Allowlists and blocklists decide which numbers and groups get AI replies
• A sticker library the AI can send when a customer asks for one

Follow-ups at a sensible hour

Customers who stop replying get a friendly nudge, never at midnight.

• AI-chosen timing based on the conversation
• Quiet hours: a follow-up due at night is sent the next morning instead
• Customisable follow-up message templates

One inbox for the whole team

Every WhatsApp chat in one place, so conversations no longer sit on one salesperson's phone.

• Assign conversations manually or with routing rules
• Internal notes that customers never see
• Quick replies for common answers
• Per-agent performance metrics

Campaigns without copy-paste

Schedule WhatsApp messages to your customer list with personalised fields.

• Template variables for each contact
• Import from Google Sheets or paste from Excel
• Batch size, delay and pause controls
• Real-time delivery tracking

WhatsApp can restrict numbers that send spam or unwanted bulk messages. Because AiReply is not the official platform, WhatsApp may restrict a number or stop linked-device tools working at any time, and no tool can promise otherwise. Only message customers who expect to hear from you; for high-volume campaigns, the official WhatsApp Business Platform is the supported route.

Connects to the tools you already use

• Gmail: several accounts per bot, each with a description, so the AI picks the right one for each email
• Google Calendar: check and add calendar events
• Google Sheets: new rows are filled in automatically with an ID, timestamp, WhatsApp number and contact name
• Google Drive: use files as knowledge
• Webhooks: send data to other systems through plugins

Set up and run it yourself

• A setup assistant ("Builder AI") walks you through the bot settings
• One account runs several bots, each with its own settings, knowledge and instructions
• One WhatsApp number can serve several bots with priority-based routing
• Token usage and cost tracking per bot
• Automatic error logs you can review in the dashboard
• Invoice profiles for generating PDF invoices
• Dashboard in English, Simplified Chinese and Bahasa Melayu